Manage your office calls like a pro with PhonePad — the smarter way to track, log, and follow up on phone messages.
Built for office managers, front desks, receptionists, and busy teams, PhonePad replaces paper notes with a streamlined digital system that ensures every call is recorded, assigned, and followed up — without anything slipping through the cracks.
Whether you're managing one phone line or dozens, PhonePad gives your team the tools to stay organised, responsive, and in control.
Easy to install, effortless to use, and proudly developed in Australia, PhonePad helps your business deliver a more professional, reliable call experience — every time.
Features
Software Designed for Your Business
Log, follow up, and track every phone call. Automate your phone call management.
Automatically maintain a complete history of every phone call for every client.
"PhonePad is very intuitive. We love that it's easy to learn how to use and easy to teach others how to use, especially because we have a lot of short term employees.
Initially, we had a hard time using the search function. But once we figured it out, it became our favorite function.
We love PhonePad. It's easy to use and easy to teach others to use. And your customer service is great!"
Romeo P.
Law Firm
"PhonePad has helped us move to paperless intakes and call tracking. No more lost messages.
Wish it had a mobile App. I spend much of my time on my phone out of the office."
James T.
Law Firm
It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver. It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate. I prefer a stand-alone option for phone message purposes. The "all in one" programs are too expensive and too complex for my needs. Overkill.
Marie J.
Law Firm
"Would highly recommend phone pad by and have recommend it. It is more than just telephone messages. So many features. I have not used them all yet. Really like everything about phonpad. And recommending it to others"
Bernie C.
Tax Accountants
"We have enjoyed our experience with PhonePad; it has allowed my business
to grow faster due to not losing messages and having “repeat callers”.
Before PhonePad, we used to use a Word Document and before that paper
phone messages that would have a lag time between when the message was
written, and when the intended recipient would read it. The delay would
sometimes be hours or days and therefore we would have upset “repeat
callers” who might have already called 2 or 3 times more by the time the
message was written which would cause chaos. In addition, only one
person could use the Word Document at a time which meant that unsaved
Word documents or scratch paper would have to be used resulting in lost
messages. PhonePad eliminated all of these issues and allowed me and all
of my employees to see any messages at any time with no restrictions
Wendy M.
Consumer Services
"It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them.
Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere."
Annette V.
Veterinary Hospital
"It streamlines the message taking process and eliminates the need for sticky note messages.
We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it. "
Wendy J.
Funeral Directors
"We
have been using PhonePad for our business, and it has proven to be an
absolute game-changer in keeping us organized and on top of our incoming
phone messages. The software's user-friendly interface and intuitive
design make it a standout choice for efficiently managing a high volume
of messages.
One of the standout features that we absolutely love is the ability
to make detailed notes on messages. This has greatly improved our
communication and collaboration within the team. PhonePad's
organizational prowess is evident in its capability to categorize and
prioritize messages, ensuring that no crucial information is overlooked.
This has streamlined our workflow and significantly boosted
productivity.
The task management features offered by PhonePad are another
highlight. Being able to create and track tasks associated with specific
messages has enhanced our team's accountability and provided a
systematic approach to handling follow-ups and action items. The option
to check off completed tasks provides a tangible sense of progress,
contributing to a more organized and focused work environment.
One particular advantage that sets PhonePad apart is the ability to
have a listing of messages directly on the computer. This eliminates the
need for small pink phone slips that are easily lost or misplaced,
along with the valuable information they contain. This digital approach
has proven to be a much more reliable and efficient way to manage our
messages.
In conclusion, PhonePad has been an invaluable asset to our business,
providing a comprehensive solution for managing phone messages with
efficiency and precision. Whether it's the note-taking capabilities,
organizational features, task management tools, or the convenience of a
digital message listing, PhonePad excels in every aspect. We highly
recommend it to businesses seeking a reliable and powerful tool to stay
organized and enhance communication."
Reviews were collected by Gartner Digital Markets.
All of our software includes a free 30-Day trial, so you can try before you buy.
Risk Free. No credit/debit card required.
Australian Made Software
While our clients span the globe, our software is proudly designed, developed, and supported right here in Australia.
